Over the years our goal is, and has always been, to provide the best guest care.
We have been improving bedrooms, enhancing our customer service and most importantly listening to how you, our guests, feel about your stay.
By sharing your experience with us, you can help us to shape what improvements to make. We would love to hear what was unique to your experience during your stay.
Your feedback Tripadvisor is our guarantee that we are going in the right direction.
"This is my second time staying, the last time it was a year ago or more.
I noticed massive upgrade and so pleased to see that. Room service to the point, Dyson hairdryer, loved the skin care they have now."
"Beautiful, stylish hotel. Our stay was very comfortable and we couldn’t believe how quiet it was even though it is in the most fantastic central location.
The service was impeccable - friendly and professional as well as very knowledgeable staff.
The climate control was quick to work and the beds were super comfortable - 2 great night’s sleep!
I thoroughly recommend the breakfast which was fresh, varied and delicious!"
"Great location, and the most hospitable staff I have ever met. They personally greet you and remember the tiny details.
Nay Chi and Joshua were very accommodating and attended well to our needs.
We enjoyed our stay here and will definitely come back every time we come to visit London."
"We rented a room for a birthday party at the hotel. The hotel is ideally located in central London. The room was stunning with a gorgeous view to the square. The staff was very attentive and did everything to make the day very special. All in all everything went superbly."