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COVID-19

We confirm we have complied with the government’s guidance on managing the risk of COVID-19 and even taken further steps.

We have carried out a COVID-19 risk assessment and shared the results with our team. We have cleaning, handwashing and hygiene procedures in line with guidance. All staff have taken COVID-19 course and completed exams. We have taken all reasonable steps to help people work from home.We have taken all reasonable steps to maintain distance between guests and staff.

KEEPING DISTANCE

In order to maintain social distancing, we will not let more than 50% of our rooms. We encourage our guests to keep good distance with other guests and staff. It is therefore suggested not to use the lift with other guests.

BREAKFAST

In order to maintain social distancing we no longer offer a buffet breakfast. You can pre-order the room service at reception or choose one of the delivery services available. Please, ask at the time of check in.

LUNCH AND DINNER

We have partnered with many local restaurants which enables you to have your choice of meal in your room. Please click here and enter the code SSH for menu and further details regarding delivery. You may also choose to download Uber Eat application for more variety.

MASKS

All staff are provided with NHS approved 3ply disposable masks which they wear in public areas. We request all our guests to do likewise and provide a complimentary mask at check in. A donation of £2 to NSPCC, charity campaigning and working in child protection, can be added to your account and would be greatly appreciated. ​For more information please see their website www.nspcc.org.uk

GLOVES

All staff wear disposable gloves throughout their shift and change frequently.

ANTIBACTERIAL GEL

NHS approved hand sanitiser is provided for your use in reception, breakfast room and on each floor by the lift. ​Sanitising wipes are available at reception. Pocket hand sanisisers has been placed in each room for our guests to use.

GUEST LUGGAGE

To protect our staff we will unfortunately not be able help with any luggage. ​We will continue providing storeroom on our ground floor.

RECEPTION SCREENS

Are now in place to protect guests and our staff.

STAFF HEALTH

All staff are required to report their temperature and confirm they do not have any COVID-19 symptoms before they start their shifts.

DELIVERIES

All deliveries to our kitchen are cleaned by antibacterial wipes before being opened. All fruits and vegetables are washed thoroughly. ​Non-perishable items are not opened for at least 24 hours and being handled carefully by dedicated staff members.

TRACK AND TRACE

We collect data from all our guests in order to assist with any future NHS Test and Trace efforts. This data will be kept for 21 days and disposed securely in compliance with the GDPR regulations.


COVID-19 - CLEANING PROCEDURES

PUBLIC AREA ​​
Reception desk, phones, keyboards, computer screens, reception screens and PDQ machines are sanitised every 2 hours. Key cards are sanitised before being reused. Lift buttons are sanitised every 2 hours. Bedroom door handles and staircase handrails are sanitised twice a day. All public areas are deep cleaned every night.


GUEST ROOMS
All high-volume guest touch points such as door handles, electricity switches, TV remote controllers, minibar door handles, wardrobe & window handles are sanitised daily including in stay over rooms. This also applies to all hard surfaces. Minibar and room amenity products are not distributed to guest rooms for at least to 24 hours after delivery to the hotel. Check in is extended to 3pm to allow at least 4 hour gap between check in and check out. ​This also allows for the extended cleaning procedures we are putting in place.


BACK OFFICE
In spaces where staff work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like staff entrances, locker rooms, goods lifts, laundry room and staff offices.

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